Complaints Handling Policy Template for AFSL & ACL Holders – Retail & Wholesale Clients

Complaints Handling Policy Template for Financial Services (AFSL-Compliant)

A professionally drafted Complaints Handling Policy tailored for Australian financial services businesses regulated by ASIC and AFCA. This editable legal template helps AFSL holders, fintechs, and regtech companies meet dispute resolution obligations under the Corporations Act and ASIC RG 271. ✔️ Covers AFCA membership and IDR response rules ✔️ Includes systemic issue reporting and compliance review ✔️ Editable fields to insert your business details and services ✔️ Designed for Australian financial services providers, including AFSL holders, fintechs, and compliance teams Use this policy to protect your business, meet legal obligations, and build trust with clients. 📩 Questions? Email us at hello@clicklegal.com.au